servicEs

SALES

We can provide you with everything you require in any computer area for several product lines.  We offer you Oracle and Microsoft software as well as the HP products that range from the supplies (cartridges, toners, etc.) all the way to PCs and the whole gamut of Wintel, Itanium (64-bit) and PA-RISC servers. 

We are proud members of the Gold Business Partner of Hewlett-Packard since 2004.

Outsourcing

In-site outsourcing

Our personnel do work on the customers' facilities, attending to specific support projects by commission.  One of our main customers is AGCO Mexico (previously Massey-Ferguson).

Call Center

Since 1999 we offer call center services to our customers through CALL FASST.  We have the ideal infrastructure, the technology and the qualified personnel to offer a world-class service; one of our main competitive advantages being the possibility of offering a service in agreement with the needs of each and every one of our customers, for both inbound as well as outbound calls.
In telephonic outsourcing we possess a wide array of solutions focused in increasing, maintaining and improving all relationships with our clients' present and potential customers.  We offer the following services:

• Customer service
• Database creation and actualization
• Sales and promotion
• Credit and collection
• The undertaking of poll and surveys
• E-mail and chats
• Mass mail delivery and fax delivery

The technology that we have, allows us to record 100% of the calls or else to record accordingly to our customers needs or requests.

Service Bureau

Since over 20 years and under the name of Sistemas de Informacion de Queretaro, S.A. de C.V.;  FASST has been offering information processing services.
Nowadays, we continue with the service, with improved facilities, in which, for example, some of our very highly skilled people carry out the accounting for several of our customers.

Consultant's office

Our consulting services are extremely broad: we have the capacity to make need-analysis, propose solutions, and furthermore, implement the very same recommended solutions, including a cost to benefit analysis, auditing, etc.

Support

Once your software applications are working we offer permanent support for problem-solving, resolving any doubts, presenting contingency plans, etc.